Was told a manager from the store would call. I have been emailing and asking for escalation.
#Micro center duluth Pc
Again? Went home and of course, in the midst of the first uninstall, the pc goes black with a fatal error. I asked if he could do that in case his dx was incorrect.
#Micro center duluth update
He then said we should uninstall the last Windows update and reinstall, explaining this to a 14 yr old. The pc just powering off after 1-5 minutes, etc. The tech spent 5 minutes running a stress test and said it was fine.We explained the errors he was getting. We had an 11:40am and confirmation email? So, we waited. That store (Tustin) doesn't take appointments. Made an appt and spent a 3 hr r/t to the store last Saturday. One is having issues which seemed to be more hardware than software. We bought laptops and protection plans costing $149.99,15% of the cost of each laptop in November. I would caution anyone against using their service department and recommend seeking out alternative options for electronics repairs. The technicians were unfriendly and unhelpful, and the management seemed to dismiss my concerns. In conclusion, my experience with the service department at Micro Center was extremely disappointing. It became clear that this was not an isolated incident but rather a systemic problem with the service department's customer service. To my surprise, many others had similar experiences with the service department at Micro Center. However, instead of apologizing for the poor customer service I received, the manager seemed to dismiss my complaints and insisted that the service department was doing everything they could.Īfter leaving Micro Center, I decided to share my experience on social media. The manager arrived shortly after and listened to my concerns. When I asked for an explanation, the technician became defensive and rude, telling me that I was wasting their time.įeeling frustrated and ignored, I asked to speak with a manager. The technician simply handed me my device and said that there was nothing they could do.
When I returned a week later to pick up my device, I was shocked to find that nothing had been done to fix it. After explaining my issue, the technician simply took my device and told me to come back in a week. Upon arriving at the service desk, I was greeted by an unfriendly technician who seemed uninterested in helping me. Unfortunately, my experience there was nothing short of a nightmare. The service department at Micro Center is supposed to be the go-to place for customers experiencing problems with their electronics. However, a recent visit to their service department left me feeling extremely disappointed with their customer service. In the meantime, I invite you to take all the necessary precautions before trusting a company like Micro Center, which if for some reason something similar should happen one day, does not offer any type of guarantee in its equipment repair services.
But since we live in a rights society, this company was currently sued for damages in the Gwinnett courthouse. We formally request that the store take responsibility for this damage to our office, but to our surprise they have decided not to do so, demonstrating with this that there is NO guarantee at all in their repair shops. To make a long story short, the computer was returned a month and a half later, and not with all the data recovered, and our small business lost over $15,000 due to this error by one of their technicians. Despite the fact that the store sent an attempt to recover the data to an external place, we found ourselves obliged for the duration to try to get the pc back, to pay again to recover the data and the hundreds of images owned by the companies to which we take their networks, so as not to lose the contracts we have with them. All of them used to update social network profiles of more than 12 companies for which our office manages their online presence. To my surprise, after 2 days, due to an "error" by one of their technicians, they deleted all the data from the PC, which, being for commercial use, contained hundreds of documents and an image bank with more than 5,000 photographs, most of them They bought and others paid through photographer services. Multiple purchases and a true promoter of their services I was until recently, when I had the bitter experience of taking one of the same equipment purchased from them to the technical department so that they unlocked the PC since we had forgotten the access pin. It saddens me to have to share this frustrating experience with a store that since 2019 was my preferred option for purchasing computer equipment and services for my small business.
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